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Frequently Asked Questions About the Harris Customer Training Conference
June 30, 2016

As anticipation builds around this year’s conference, we’re taking a moment to address some common questions we encounter during the lead up to registration.

In the meantime we’ll continue building your session agendas, planning the special events, and making the online registration site customer ready.  If you have further questions not addressed here, please email  

Where is the Conference and when do I have to be there?

The 2016 Harris Customer Training Conference will take place in Nashville, TN at the Gaylord Opryland Resort & Convention Center from November 16-18, 2016.

When will registration open?

Registration will open on July 26, 2016, and you will receive an invitation via email. Links will also be posted on the #HCTC16 page.

How long is the conference?

The full conference is 2 1/2 days. On-Site registration begins Tuesday evening, November 15, from 5:30pm-7:30pm. The conference officially kicks off Wednesday morning at 7:30am and concludes on Friday at 12:30pm. A grab & go snack will be available at that time.

Which Harris Business Units are attending the 2016 Conference?

There are 15 Business Units attending:

Harris Utilities

Harris Public Sector

PSSG attending

Harris Health Care


Which Business Units are holding pre-conference sessions?

Pre-conferences will be held Monday, November 14 and/or Tuesday, November 15. Here are the Business Units participating:

  • Advanced – 2 days
  • Cayenta – 2 days
  • Cogsdale – 2 days
  • Harris ERP -  1 day (Tuesday)
  • inHance - 2 days
  • North Star – 2 days
  • SmartWorks - 1 day (Tuesday)
  • Systems & Software - 1 day (Tuesday)

How much is registration?

The Early Bird fee is $875USD and requires you to register by September 21, 2016 and make payment no later than October 5th, 2016. Registrations received after September 21, 2016 are $1,200USD. Registrations received after October 21, 2016 are $1,350USD.

What does registration include?

  • Admission to all Conference Sessions
  • Admission to the Sponsorship Showcase
  • All conference sponsored meals (Breakfasts, Lunches and Breaks)
  • Wednesday and Thursday night Special Events

Can I bring a guest?

Yes, you may bring a guest.
The Guest Registration fee is $190USD per guest for admission to both evening events: the cocktail reception on Wednesday and the banquet on Thursday.
If your guest would like to attend only one of the events, the cost is as follows:
  • $65USD for entrance to the cocktail reception
  • $125USD for entrance to the banquet
Evening event registration does not include access to Conference Sessions, the Sponsorship Showcase or meals outside of the cocktail reception and banquet. If your guest would like to attend conference meals with you (breakfast and lunch), you can opt to do so at an additional charge of $75USD.

Please note: a Full Conference registration is required in order to attend, and invite guests to the Special Events.

Can I attend just one day of the conference?

Yes, you can purchase a one-day pass; the early bird rate is $300.00USD. Please note that 1-Day passes do not include access to the evening events.

How do I pay for the conference?

The fastest way to complete payment for your conference registration is to do so via credit card online. We accept MasterCard and Visa. Please note a 3.1% service fee will be added to all credit card payments. 

To receive the Early Bird rate you must register no later than September 21, 2016 and payment must be received by Harris no later than October 5, 2016.
For registrations after September 21, 2016 payment must be received by Harris within 60 days of registration.

If you are paying by check, please mail check to: Harris Computer Systems 62133 Collections Center Drive Chicago, IL 60693-0621 Please include your name and conference registration confirmation number on any checks.

What is your refund/cancellation policy?

If you are paid in full but you cannot find a replacement attendee, and you need to cancel your registration:
  • 100% of your registration will be refunded by September 21st less any transaction fees
  • 75% of your registration will be refunded by October 21st less any transaction fees
No refunds will be provided after October 21, but you can carry your balance forward to the 2017 conference.

What is the rate for accommodations?

We have limited rooms blocked off for customers taking part in our pre-conference sessions Sunday, November 13-Monday, November 14.
Our larger block for regular conference attendees runs from Tuesday, November 15 to a Friday morning checkout on the 18th. 
Dates outside of our rooming block are not subject to our conference rate.
The special rate for the conference is $189USD (plus taxes). A limited number of rooms are reserved at this rate. 

How can I convince my manager to let me attend?

Does your manager still need convincing? Worried about getting budget approval to come to the annual Harris Customer Training Conference? We’ve got you covered. For your convenience, we have provided a request letter that you can send to your supervisor. Simply download one of the two documents (see links below), fill in the missing areas and pass it along to the appropriate person(s).
Casual Letter
Formal Letter

If I miss this year, do you know where it’ll be next year?

Tweet: Frequently Asked Questions about @Harris_Computer #HCTC16 these FAQs!


We’d like to thank our 2016 Diamond Sponsors for their help in making our event possible: