Citizen Request Software for Local Government
Provide excellent service and foster community engagement
Residents expect to report problems the same way they do everything else: from their phone, on their own time. CityView Service Requests software gives them that option, paired with CityView Portal, to submit requests for potholes, streetlight outages, park maintenance, garbage collection and other common issues, day or night.
Every submission lands in one place. Staff see what came in, where it's headed and what's still open, without digging through email or paper logs to find out.
One system for every incoming request
Centralized request management
- CityView Service Requests software stores every citizen request in one place, so staff can answer a status question in seconds instead of tracking down who has the file.
- Requests route automatically to the right department based on the type of issue, cutting out manual handoffs.
Built for high request volume
- A single storm, a pothole season or a holiday garbage schedule can flood a small staff with requests. CityView Service Requests software handles the volume without adding headcount, so staff spend less time sorting tickets and more time closing them.
Automated acknowledgments
- CityView Service Requests software generates acknowledgment letters automatically when a resident submits a request, with templates configurable to your agency's specifications, so residents get a response without staff drafting one by hand.
Ready to see it in action?
Get in touch to talk through how Service Requests fits your current workflow.