What does CityView's Professional Services team do?

CityView's Professional Services team supports local governments through every phase of software implementation, including configuration, data migration, integrations, training and long-term support. The team has worked exclusively with local government organizations for more than 40 years.

How long does a CityView implementation take?

Implementation timelines vary based on organizational readiness, scope and staffing capacity. Many jurisdictions begin with a focused rollout such as permitting or inspections and expand over time. CityView implementations are scoped to near-term priorities so organizations can go live without taking on unnecessary risk.

What is the difference between configuration and customization in local government software?

Configuration uses defined tools and documented patterns to model local rules and workflows within the platform. Customization introduces one-off logic that can be difficult to maintain and may create technical debt over time. CityView's implementation approach emphasizes governed configuration so jurisdictions can adapt as policies change without disrupting system stability.

Does CityView offer training for new and existing staff?

Yes. CityView offers hands-on refresher training for new hires and existing team members, available virtually or onsite. Sessions are customizable and designed to get staff up to speed without disrupting daily operations.

What systems can CityView integrate with?

CityView integrates with a wide range of third-party systems including Esri ArcGIS, financial management and ERP systems, electronic document management systems, payment processors, integrated voice response systems and 311 interfaces. It also integrates tightly across the CityView Suite, allowing jurisdictions to maintain their existing systems of choice while expanding CityView capabilities over time.

Can smaller jurisdictions implement CityView?

Yes. CityView implementations are right-sized to organizational readiness and near-term priorities. For smaller jurisdictions looking for a simpler path to modern permitting and inspections, CityView also offers BluePrince Cloud, a fully cloud-based solution designed for lower complexity and shorter implementation timelines.

Implementation Services for Local Government

Q: Does CityView help with data migration from legacy systems?

Yes. Data migration is part of nearly every CityView implementation. CityView's data conversion specialists bring deep experience working with local government land management data, including permitting, planning, licensing and code enforcement records. The team is familiar with a wide range of legacy systems and formats and plans each migration around how data will be retained, accessed and used going forward.

“Our team is grateful to CityView for their collaborative approach in helping us meet a tight project timeline. Their partnership and expertise were key to launching this program successfully.”

Scott Gordon, Town of Collingwood, Ontario

How CityView approaches implementation

CityView’s Professional Services are designed around the realities of local government, not idealized software deployments.

Implementation built for real-world local government complexity

Local government software implementations are rarely simple because local rules are rarely simple. CityView implementations are designed to reflect real ordinances, multi-department workflows and regional coordination. Configuration, not custom code, keeps those implementations maintainable.

Our services focus on structured configuration, phased rollout and long-term maintainability so jurisdictions can modernize confidently without creating unnecessary technical debt.

Structured configuration without customization sprawl

CityView is highly configurable by design. Our implementation approach emphasizes governed configuration using documented patterns and best practices rather than one-off customizations.

This approach allows jurisdictions to:
• Accurately model complex local rules and processes
• Adapt workflows as policies and priorities change
• Upgrade and evolve the platform without disruption

Right-sized implementations for different jurisdictions

Not every jurisdiction needs the same depth of configuration on day one. CityView implementations are scoped to organizational readiness, staffing capacity and near-term priorities.

Many customers begin with a focused rollout such as online permitting, inspections or a citizen portal, and expand over time as teams gain confidence and capacity.

Implementation focused on time to value

Implementation success is not defined by how much is configured, but by how effectively the platform supports day-to-day operations.

CityView’s services are designed to reduce risk, accelerate adoption and deliver measurable outcomes, including faster permit turnaround, reduced counter traffic and improved visibility for leadership.

“My staff and I appreciated the flexibility in the training approach taken by Spencer Fisher in our session earlier this year. After reviewing the basic functionality of the system, he gave us the opportunity to focus on areas of the program we had less familiarity with. Allowing us to engage in this way has empowered us to better use the program, especially as it relates to reporting through the ad hoc query function.”

Tim Stoltzfus, Manheim Township, Penn.

CityView Services

CLEAR RESPONSIBILITIES

Chances are, you’ve never implemented a community development and land management system before. We understand that and are right by your side to guide you through the entire process.

Our project management approach has been proven over the past 40 years of doing business with local government organizations just like yours!

We take care of meeting the project schedule, while you keep operations running for your customers.

DATA MIGRATION AND CONVERSION

CityView’s data conversion specialists bring deep experience working with local government land management data, including permitting, planning, licensing and code enforcement records.

Historical data conversion is part of nearly every CityView implementation. Our team is familiar with a wide range of legacy systems and formats, allowing us to migrate data in ways that support daily operations and reporting.

Data conversion decisions are guided by best practices developed through decades of municipal implementations. This experience enables CityView to provide a full-service conversion approach that preserves data integrity while aligning with each organization’s operational and policy needs.

INTEGRATIONS

CityView’s integration expertise lowers the total cost of ownership by providing tight integrations with other CityView applications, a seamless end-user experience when integrating with third-party products and flexibility for you to maintain your systems of choice. Some integrations to note include:

Electronic Document Management Systems (EDMS)
Esri GIS integration
Financial Management Systems (FMS)
Integrated Voice Response (IVR)
Payment processors
311 interfaces

JUST RIGHT - FOR YOU

CityView is an integrated and configurable system designed to address the unique requirements of local government.

The CityView solution is an upgradeable platform, built on the latest state-of-the-art technology, making it more efficient and cost effective to develop, deploy and manage solutions that scale with your evolving needs.

You will get the solution you need and will never be expected to adopt a one-size-fits-all solution.

REFRESHER TRAINING

Get new staff up to speed quickly. Training while managing daily responsibilities can be challenging—our refresher training makes it easier.

We offer hands-on, customizable sessions—virtual or onsite—ideal for onboarding new hires or upskilling existing team members.

Download our training brochure to explore available courses.

CITYVIEW PROFESSIONAL SERVICES

Local government implementations are not like other software deployments.