Increase your work productivity
Amp up your investment in CityView. Having everything related in one spot saves you the time and hassle of having to track down the information.
“The Outlook Add-In is one of the features that our employees like best about CityView and is used by all of our staff. About 5% of the 166,467 active documents in the CityView repository are emails. When attached to CityView applications, the emails are then accessible to any user of CityView, not just the original email recipient. It also makes it easier for the user to find the emails related to the file that they are working on.”
Alison Lincoln, City of Grande Prairie, AB
Electronic Document Management System Integration
Centralized management of the multiple documents and images associated with permitting and licensing processes is critical. CityView’s distinctive framework for integrating with Electronic Document Management Systems (EDMS) has been used extensively with industry leading EDMS products such as Laserfiche, OnBase, SharePoint, PaperVision, eB, Fortis, Oracle IBPM and HP Trim.
Microsoft Word Add-in
Create your own standardized correspondence templates and use them in the CityView business process using the Microsoft Word Add-In. Capitalize on the familiar user-friendly, powerful editing features of Word and merge CityView data seamlessly into your letter outputs.
Microsoft Exchange Extension
Making the most of your inspectors’ time is key to servicing customer demands. CityView’s integration with MS Exchange provides an automated feature for agencies to coordinate inspections scheduling so that inspectors are not double-booked, inspectors’ workloads are balanced, and the most efficient use of inspectors’ time is achieved.
Microsoft Outlook Add-in
Maintain a complete document and communications history with the CityView MS Outlook Add-in. Data is easily shared so that all communications – PDFs, documents, images, recordings and more are recorded with the related record in CityView. In addition, it allows your users to leverage MS Outlook tasks, appointments and to-do lists from right within CityView.
Integration Services Extension
CityView’s Integration Services Application Programming Interface (API) is used for programmatic integrations with third party applications such as Interactive Voice Response (IVR), Customer Relationship Management Systems (CRM), Cashiering systems, Work Order Management systems and more. IVR partners include Selectron and Summation 360.
CityView Configuration Console empowers customers with the tools needed to evolve their systems in pace with changing business requirements. This saves money and increases the return on investment.
“It is fantastic that the CityView software gives me the flexibility to make these changes. No other software out there would let us do that without significant contracting dollars needing to be spent.”
Craig McEachern, City of Airdrie, AB