What is CityView Portal?

CityView Portal is the online self-service tool that lets residents, contractors and businesses apply for permits, pay fees, request inspections and track code cases without visiting or calling City Hall.

Does CityView Portal require separate data entry?

No. Portal is built on the same CityView workflow and business rules your staff use, so submissions flow directly into your existing system without duplicate entry.

What systems does CityView Portal integrate with?

Portal connects with Esri ArcGIS Server, document management systems including Laserfiche and OnBase, and payment processors including Invoice Cloud and Paymentus.

Can businesses manage license applications through the Portal?

Yes. Businesses can apply for licenses, check application or renewal status and pay fees due, all from their account dashboard.

What do residents and businesses need to know before using CityView Portal?

The Portal is designed to be straightforward for first-time users, with a guided process for common tasks like applying for a permit or checking a case status. Because each jurisdiction configures available services and steps differently, some municipalities provide their own quick-start guidance for residents and contractors.

CityView Portal: Online Self-Service for Permits & Licensing

Skip the trip to City Hall

Applying for a permit or checking on a code case used to mean a trip or phone call to City Hall, the town office or the county building, often during work hours and sometimes more than once. CityView Portal lets residents, contractors and businesses handle that work from home or the office instead.

Through a personal dashboard, registered users can track every application, fee and inspection tied to their account in one place. Pages load quickly, and search and filtering make it easy to find a specific permit or case without digging through everything else. The Portal works the same way on a phone, tablet or desktop, so the experience doesn't change based on what device someone has on hand.

AI Guidance Assistant in CityView Portal filling out a permit application for a new tiny home based on a resident’s answers.

AI guidance in CityView Portal

AI-guided self-service for residents and applicants

Permit and license applications have a lot of moving parts. The wrong form, a missing document or a misunderstood fee can stall an application before it starts.

CityView Portal is enhanced with AI-guided assistance that helps applicants find the right path before they submit. It guides users to the right application type, points out potential property restrictions and helps them complete online forms correctly the first time.

Because the guidance is grounded in your jurisdiction’s configuration, workflows and business rules, it reflects how your department actually works. Applicants get answers specific to your processes, not a generic walkthrough.

Portal guidance helps applicants:

Identify the correct application type based on their project
Spot potential building limitations based on property characteristics
Understand how to complete online application forms correctly

For staff, this means:

Fewer incomplete or incorrect submissions at intake
Less time spent answering routine applicant questions by phone or email
More complete applications that move through review faster

Bottom line: Staff spend less time fielding questions and correcting submissions. Applicants get through the process with fewer stops and starts.

Learn about AI in CityView

“Nearly 60% of our inspections are now scheduled online so we had almost 4,000 fewer inspection related phone calls.”

Mike Boso, Chief Building and Zoning Official, City of Grove City

Fewer calls and visits, more done online

Built on the workflow your staff already use

Portal runs on the same forms, workflow and business rules your staff already follow, so there's nothing new to configure or maintain on your end.
Residents and contractors search and submit using a simple, guided process designed to reduce confusion and repeat questions.
Portal connects directly to your CityView solution, plus Esri ArcGIS Server, document systems like Laserfiche, OnBase and Questys, as well as payment processors like Invoice Cloud and Paymentus. Data entered once doesn't need to be entered again.

What residents and businesses can do without calling or visiting your office

Check permit and inspection status, pay fees and start new requests from one dashboard, without a phone call or office visit.
Apply for business licenses, check application status and pay renewal fees online.
Submit permit applications, pay fees and request inspections, all from the same account.
Log code complaints that staff can see and act on right away.
Apply for planning and zoning approvals, request meetings, track project status and pay fees.
Submit service requests with photos attached and track them through to resolution.
Subscribe to development activity in their area and get notified automatically, no manual lookups needed.

CityView Portal