Connect with experts

Your success with your CityView solution means everything to us. We are committed to providing you with knowledgeable, timely support that solves your issue and exceeds your expectations.

All CityView customers have access to:

  • Ongoing support via CityView Connect Feedback and Help, as well as phone, web and email
  • Regular product enhancements and updates based on your input
  • Local and international user forums and conferences
  • Electronic access to newly released documentation
  • Maintenance memberships

Reach Support

Phone lines are open from 7:00 am to 7:30 pm Central Time, Monday through Friday.

We will contact you before the end of the business day that you submitted your ticket to give you the peace of mind that your ticket has been received, understood, and is being addressed.


CityView & Bluebeam Customers
For fastest support, log a case through our online support portal – CityView Connect
CityView Connect
BluePrince Customers

CityView Connect Help

For help accessing CityView Connect, click here
Access downloads, release notes, the product knowledge base, product guides, and more.
Problems logging in? Contact  John Edwards.

“Sending kudos to John Edwards who recently got me out of a real jam. I had to change fees for our 260 vacation rentals at the last minute, just before I was heading out of town to see family for the first time in two years. After struggling to adjust the fees manually, within minutes of hopping on the phone with John, he was able to update all fees and fix the delinquents to boot! Now I can go away and enjoy my niece's wedding without this on my mind. Thank you, John; I owe you a sundae:)”

Susan McLaughlin, Village of Islamorada, FL

“Every time I am able to connect with Carlo, he consistently provides an excellent level of customer service. Consistency is a key term because his demeanor is always pleasant and positive – even to the point of updating me on his dog that rests by his side while working, but his knowledge of the software is extensive and thorough. I have yet to stump him. Finally, I am a hands-on learner, so I often ask him to “let me do it.” He obliges without hesitation and walks me through the required steps to solve my problem or learn the new task.”

Preston Mitchell, Development & Code Services Manager, City of Salisbury, NC