AI in CityView

Do more with the staff you have

Local government staff are managing more work with fewer resources. Governments at all levels are mandating faster permitting to encourage new construction. As permit volumes rise, staffing stays flat or decreases. AI won’t solve every challenge, but it can take routine work off your team’s plate. By automating repetitive tasks and streamlining everyday processes, AI gives your staff more time to focus on the work that requires experience, judgment and human interaction.

That’s why CityView is embedding practical, time-saving AI capabilities into the solutions your staff already use. No separate tools to learn. No need to reinvent how your department operates.

Our approach

We take a thoughtful approach to AI, building capabilities that are grounded in your jurisdiction's configuration, transparent in how they work and designed to keep your staff in control.

Unlike generic AI tools trained on information from somewhere else, CityView AI is designed to understand your configuration, your business rules and your requirements, so the support it provides matches the way your department operates.

We partner with Microsoft to deliver enterprise-grade security and privacy standards. Every AI capability we develop is built with responsible AI practices top of mind:

Human in the loop

AI supports human decision-making rather than replacing it. It can surface information, assist with routine work and provide recommendations while keeping people responsible for decisions and actions.

Transparent and explainable

AI capabilities are designed to make outputs and actions understandable and traceable. Reasoning is surfaced so users understand how AI-generated results and recommendations are reached.

Built for trust

Security and privacy are built into the design of every AI capability. AI operates within the same security controls and access permissions that protect the rest of the product.

Two-step Archistar AI PreCheck workflow: an applicant completeness check, then a reviewer compliance analysis.

Archistar AI PreCheck integration with CityView

AI-assisted plan review

Catch issues earlier. Reduce rework. Move applicants through faster.

Plan review delays often begin long before a plan reaches a reviewer’s desk. Missing information, incomplete submissions and potential code issues discovered late in the process create unnecessary back-and-forth and slow everyone down.

CityView is bringing AI to the front end of the approval process to help identify issues earlier, improve submission quality and reduce avoidable rework.

Through CityView Portal, applicants can benefit from AI-assisted intake and compliance checking powered by our deep integrations with Archistar AI PreCheck or Blitz AI. These capabilities help identify potential issues before submission, giving applicants a clearer path to a complete application and giving staff better information to work with from the start.

How AI plan review works

AI Guidance Assistant in CityView Portal filling out a permit application for a new tiny home based on a resident’s answers.

AI guidance in CityView Portal

AI-guided applicant assistance

Fewer stops for applicants. Less cleanup for staff. Faster paths to approval.

For homeowners, contractors and business owners, navigating permit and license applications can be complicated, especially when local requirements vary from one jurisdiction to another. Choosing the wrong application type, missing required documents or misunderstanding fees can quickly lead to back-and-forth, delays and additional work for staff.

CityView Portal is enhanced with AI-guided assistance that helps applicants get it right from the start. As the applicant begins the process, AI can provide guidance based on what they are trying to accomplish, helping them select the right application type, understand requirements, identify property restrictions and know what to expect at each step.

CityView’s AI guidance is grounded in your jurisdiction’s configuration, workflows and business rules, so it reflects how your department actually operates, not a generic AI response or one-size-fits-all template.

How AI guidance works

Ask Connect chat panel in CityView Workspace answering a question about the Workflow Bar, with a cited source link.

Ask Connect in CityView Workspace

AI-assisted support, right where you work

Answers on the spot. Support team on standby. No searching required.

When staff have a question in the middle of a task, the last thing they want is to stop what they are doing, search through documentation or wait for an answer. Ask Connect brings an AI-powered support assistant directly into the CityView experience.

In Workspace, staff type a question in plain language and get answers based on CityView's trusted support documentation without leaving the screen they're working on.

Ask Connect is designed for rich, conversational interactions like you’d have with your favorite support analyst. Ask whether a certain issue has been fixed in a recent version. Ask it to explain how a particular business rule works. Ask it to produce user-friendly instructions for a complex task like daily cash reconciliation.

In the end, if you cannot find the answer you need or you just want reassurance that you’re on the right path, CityView's support team is always there. Ask Connect doesn’t replace your support team. It gives staff another way to get answers quickly, while keeping expert help available when human intervention is needed.

How AI support works

CityView Workspace permit application record with the Ask CityView panel open, showing an AI summary of the permit and a list of its main contacts.

Ask CityView in Workspace

AI-assisted answers about your records

Ask about the record in front of you. Less clicking between screens. Faster answers for callers.

When a contractor calls about a permit or a business owner asks about a license, the answer is usually already in CityView. Finding it can mean clicking through inspections, fees, conditions and notes while the caller waits.

Ask CityView lets staff ask plain-language questions about the permit, license or other record on their screen. It works in the same chat window as Ask Connect. Ask Connect answers questions about how CityView works. Ask CityView answers questions about your data.

Open a permit application and ask for a summary. Ask who the main contacts are and what role each one plays. Ask whether the inspector has completed any inspections yet.

Ask CityView responds in plain language using the information on the record and suggests follow-up questions, so staff spend less time searching and more time helping the person on the other end of the line.

Ask CityView works within the same security controls and access permissions as the rest of CityView, so staff see only the information they already have permission to view.

How Ask CityView works

Text message conversation with Fraser, the CityView AI agent, showing a resident requesting a framing inspection, picking next Wednesday and selecting the 2 to 3 p.m. time slot.

A contractor schedules a framing inspection by text with CityView Assistant.

AI-assisted self-service for builders and contractors

Fewer calls to staff. Faster answers in the field. Inspections scheduled on the spot.

Builders and contractors don’t always have time to stop what they’re doing and call the office. They need quick answers while they’re in the field. What’s the permit status? When is the inspection? Can I schedule or cancel an inspection? Every call takes time from frontline staff and can create delays for everyone.

CityView Assistant, also known as Fraser, puts answers and self-service into the hands of builders and contractors. Through a simple conversational interface, Fraser understands permit numbers and property addresses, and responds in plain language. Users can quickly check permit status, get inspection information and even schedule or cancel an inspection without waiting for staff assistance.

How CityView Assistant works