News & Blog
June 17, 2025
We’re making it easier than ever to access the help and resources you need for your Questys Enterprise Content Management (ECM) solution.
Starting July 1, we’re rolling out updates to how you interact with the Questys support team. These changes are designed to increase transparency, speed up ticket resolution and give you greater access to online self-service options—anytime you need them.
Whether you’re a long-time customer or just getting started, here’s what you need to know.
A new way to manage support tickets – Starting July 1
Beginning July 1, we’re updating the way support tickets are created and managed. These updates are designed to streamline communication and give you greater visibility into your open requests.Here’s what’s changing:
Only registered users of the Questys Support Hub will be able to initiate a ticket via email to support@questys.com.
Once registered, users can log in to:
- Submit new tickets
- Update or close existing tickets
- Track the resolution process
You will no longer be able to update tickets via email—all updates must be made directly through the system.
Need access to the Support Hub?
Reach out to your Questys Account Manager, Leah Knight to get set up.
Meet the Questys Support Hub
Your 24/7 self-service portal for all things Questys.
The Questys Support Hub is more than just a place to enter tickets—it’s a powerful resource center where you can:
- View and manage all your past and current support tickets
- Access release notes and user manuals
- Rewatch Lunch & Learn webinar recordings
- Find answers to common questions via self-help articles
We’re continually adding new content, so if you don’t find what you’re looking for, you can always submit a ticket right from the dashboard.
Tips for faster resolutions
To help our team help you quickly, keep these best practices in mind when submitting support tickets:
- Use a clear, specific subject line that summarizes the issue
- Let us know who is affected (e.g., one user or the whole team)
- Share when the issue started and any recent changes made
- Include your Questys version
- Attach screenshots if possible—these really help!
The more detail you can provide upfront, the more likely we’ll be able to resolve your issue on the first reply.
Join our upcoming Lunch & Learn
We’ll be covering all of these updates and walking through the Support Hub live during our upcoming Lunch & Learn session:
Thursday, July 24 at 2 p.m. CT
We’re excited to roll out these improvements and look forward to continuing to support you with even greater efficiency and transparency. Thank you for being part of the Questys community!