News & Blog

Customer Feedback on CityView’s MS Outlook Add-In
February 29, 2016

Regarding our Outlook Add-In tool, all we’ll say is this: if you think MS Outlook helps you communicate more effectively with your customers and organize your day better, and you know CityView initiates and records land-based tasks, assignments and documentation, wait till you try the two together!

But don’t take OUR word for it: See what our customers have to say about this product:

City of Airdrie Craig McEachern from the City of Airdrie, AB explains how his department uses this tool: “We are using the CityView Outlook Add-In tool primarily to attach emails to applications. In 2014 we attached 2800 emails to applications, and in 2015 we went up to 4700. In addition, we use it for extension requests that are emailed to us; verification of compliance emailed to inspectors; required reports received by email; non CityView users’ approval emails….It is really benefiting us as we get more users on, having everything related in one spot saves the time and hassle of having to track down the information.”

City of Grande Prairie Alison Lincoln of the City of Grande Prairie, AB, says: “The Outlook Add-In is one of the features that our employees like best about CityView and is used by all of our staff. About 5% of the 166,467 active documents in the CityView repository are emails. When attached to CityView applications, the emails are then accessible to any user of CityView, not just the original email recipient. It also makes it easier for the user to find the emails related to the file that they are working on.”