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CityView is a dominant player in its sector with innovative solutions that solve real business problems. We are looking for talented, motivated, customer-oriented individuals to join our team. We value our employees, and in fact, while we have a young and dynamic team, 40% of our employees have been with us 10 years or more.
Our current open positions include:
Software Trainer/Implementation Specialist
We are looking for a skilled and motivated individual to complement our training and implementation team. You must be capable of mastering and delivering all existing and future course content and materials for our flagship product, CityView. You will be taking an active role in identifying and documenting customer requirements and configuring the software to ensure customer satisfaction is achieved. You will interact with our clients on-site, on-line and over the phone so you have excellent communication skills, are positive and energetic. The position requires being away from the office an average of 2 weeks each month, training at various sites across North America. Some weekend travel is also required.
Technical Support Analyst
CityView is seeking a Technical Support Analyst who will be responsible for the day to day management of the Professional Services and Support team resources; will measure performance; and ensure all staff maintain high levels of service.
This person will: Respond to incoming customer tickets (phone, website, email); Interpret problems and determine necessary troubleshooting steps; Perform installations and upgrades as part of client implementations and routine maintenance; Develop a close working relationship with other departments as well as the primary contact people at each client site to ensure a high quality customer experience is achieved.
Junior Software Developer
CityView is seeking a Junior Software Developer who possesses the following qualities: ability to interpret business requirements and envisage creative solutions; ability to code to a set of specifications within a defined period of time; ability to design new product features and incorporate new technologies.
Please download the job descriptions or see our Careers page for more information and application instructions.