News & Blog

Customer Buzz on CityView Support Staff
July 15, 2013

YucaipaJason Underwood, Information Systems Administrator for the City of Yucaipa, CA, wrote in to Sean Higgins, VP of Sales & Marketing regarding the CityView support staff:

“Sean, Just wanted to send a note to let you know that your support staff is top notch! I have specifically been working with Jared Routly and John Edwards recently and both have gone the extra mile to resolve any issues I have brought to their attention. I am certainly not well versed in the CityView app or in SQL and I am sure that shows whenever I call for help, but both John and Jared are always patient and have always stayed with me from beginning to end! We had another issue today that was mostly my own doing and John was there every step of the way to help get it resolved. I deal with several vendors and I can attest that the level of customer service provided by your support staff is miles ahead of most and that’s something to be proud of. This is the first time I have sent a note of this nature to ANY vendor but I feel it’s important that you and those in charge know what a great job these guys are doing. Please make sure your superiors see this and thanks for the great service!”