News & Blog

The Town of West Hartford launched its new CityView online permitting system on Monday, December 5, 2022. The notice below was posted on the Town’s news page as an announcement to residents.

The new system is expected to streamline the permitting process by correcting common errors that can stall the start of a project. Common errors include missing documentation and site plans and a miscalculation of fees.

The online permitting process begins by creating a user name and password. Users can log on and work on the permit over a period of time. Information is saved after each visit so users can pick-up where they previously left off. Electronic documents can be uploaded and fees are automatically and correctly calculated. Users complete the transaction with a credit card. Once the permit is submitted, users can log on and track its progress. A history of all permits are kept in the users account.

CityView online permitting can be used for building permits, zoning permits and engineering permits.

A computer kiosk is available in each of the three offices so people can apply for a permit in person. Staff are happy to assist and answer questions.

Beginning December 5, 2022, permit applicants will be required to use new CityView Online Portal for all submissions. Paper applications will no longer be accepted.