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Infrastructure support analyst

At CityView, we're on the lookout for a talented individual to join our team as an infrastructure support analyst. Picture yourself as the go-to expert, providing invaluable support to our customers. From answering intricate queries to spearheading software installations and updates, your role will be multifaceted and impactful.

Key responsibilities

Your day-to-day responsibilities will revolve around ensuring the smooth implementation and deployment of our applications within customer environments. You'll be the guardian of infrastructure system monitoring and availability, overseeing routine maintenance tasks with precision. Responding to customer tickets promptly and prioritizing tasks effectively will be second nature to you. As you delve into troubleshooting, you'll develop a keen eye for identifying problems and devising effective solutions.

Collaboration and growth

At CityView, collaboration is more than just a buzzword—it's the cornerstone of our success. You'll forge strong working relationships with various departments, contributing to a culture of knowledge-sharing and innovation. Your journey with us will be one of continuous learning and development, as you deepen your product knowledge and contribute to documentation and process improvement initiatives.

Skills and experience

To thrive in this role, you'll bring a blend of technical expertise and problem-solving prowess. A bachelor's degree or diploma in a computer-related discipline sets the stage, but it's your hands-on experience that truly sets you apart. From conducting complex software installations to navigating the intricacies of MS SQL, your skill set will be diverse and adaptable. Experience with contact management, SaaS or similar applications will be a definite plus.

Standing out from the crowd

What sets you apart from the competition? Perhaps it's your Microsoft certifications or your in-depth understanding of cloud operations and networking. Experience working with a 24/7/365 SaaS application or handling Personally Identifiable Information (PII) could be your unique selling point. Whatever it may be, we value individuals who bring a proactive attitude and a thirst for knowledge to the table.

Seize the opportunity

If you're ready to embark on a rewarding career path filled with challenges and opportunities, CityView could be the perfect fit for you.


We have several open positions; check out our Careers page for current opportunities!