Connect with experts

Your success with your CityView solution means everything to us. We are committed to providing you with knowledgeable, timely support that solves your issue and exceeds your expectations.

All CityView customers have access to:

  • Ongoing support via CityView Connect Feedback and Help, as well as phone, web and email
  • Regular product enhancements and updates based on your input
  • Local and international user forums and conferences
  • Electronic access to newly released documentation

Reach Support

Phone lines are open from 7:00 am to 7:30 pm Central Time, Monday through Friday.

We will contact you before the end of the business day that you submitted your ticket to give you the peace of mind that your ticket has been received, understood, and is being addressed.

CityView & Bluebeam Customers

For fastest support, log a case through our online support portal – CityView Connect



CityView Connect
Log a Case
Access an existing case

CityView Connect Help

For help accessing CityView Connect, click here

Access downloads, release notes, the product knowledge base, product guides, and more.

Problems logging in? Contact John Edwards.

“I can always depend on Ray to resolve my issues in a timely manner. He goes the extra mile to ensure all aspects of the problem are taken care of. He is patient, kind, and calming in a world that has been so chaotic as of late."

Susan McLaughlin, Village of Islamorada, FL

“Every time I am able to connect with Carlo, he consistently provides an excellent level of customer service. Consistency is a key term because his demeanor is always pleasant and positive – even to the point of updating me on his dog that rests by his side while working, but his knowledge of the software is extensive and thorough. I have yet to stump him. Finally, I am a hands-on learner, so I often ask him to “let me do it.” He obliges without hesitation and walks me through the required steps to solve my problem or learn the new task.”

Preston Mitchell, Development & Code Services Manager, City of Salisbury, NC