LEADERSHIP

Sean Higgins
Group Leader

Sean Higgins is a Harris group leader, overseeing three business units within his portfolio, including CityView, iCarol and Harris ERP.

Sean has more than 17 years of software, and local government sales and leadership experience. Within CityView, Sean has served in many roles from business analyst to regional sales director and vice president of sales and marketing.

Sean attended the University of Natal, South Africa earning a Master of Science of Agriculture cum laude.

Susan McCormick
Executive Vice President

Susan McCormick brings more than 25 years of experience in creating software solutions for government agencies. As executive vice president, she oversees the company’s ongoing growth and profitability, sustainability, and delivery of exceptional business solutions. Together with the leadership team, she focuses on delivering a compelling customer experience. 

Susan is a CityView veteran with more than 17 years of progressive experience, including executive vice president and vice president of research and development at CityView. Most recently, she held the position of vice president, customer success. In that role, Susan directed the leaders of support and product development to enable customers to be successful in their roles through the use of CityView solutions.

Susan holds a Bachelor of Science with Honours in Computer Science, from Dalhousie University in Halifax, NS.

Angus Simpson
Vice President, Sales & Marketing

Angus Simpson is CityView’s vice president of sales and marketing. He has a 20+-year international career in software technology sales.

Angus leads a team of professionals responsible for placing CityView solutions in the hands of local government agencies that can best benefit from them. Through his team, he provides strategic direction to the company to ensure an alignment of product and services with market needs. He is also responsible for aligning CityView’s offerings to ensure project and customer success.

Mike Tardif
Vice President, Professional Services

In January of 2022, CityView welcomed back Mike Tardif as the vice president of professional services.

He originally joined CityView in 2006 and moved to the Harris corporate team as director of finance in 2008 before returning to CityView in 2013. Since 2016, he's been serving as executive vice president of the Harris Healthcare group.

Mike brings a strong background in project management and business management with a focus on operational excellence, processes management and delivering quality services to customers.

Ryan Monk
Director of Customer Success

Ryan Monk serves as CityView’s director of customer success, responsible for overall customer wellbeing by monitoring the health of customers' systems, ensuring issues are addressed, and acting as the senior escalation point, when needed.

Ryan started his career as a support developer, working his way up to a team lead position, and most recently was the manager of technical services. Ryan joins CityView with more than 13 years of experience supporting local government, performing back-to-base implementations and custom development projects for public sector clients. With this background, Ryan will bring a fresh perspective to the team. One of Ryan's goals is to ensure all CityView customers have the best experience possible using our software.

Ryan loves sports and music. He's an avid hockey fan (Vancouver Canucks) and he plays guitar.

Steve Graham
Chief Technical Architect

Steve Graham is an accomplished technical architect with over thirty years of experience developing software for a range of platforms and technologies. With a strong technical background, Steve’s focus has been to provide solutions that solve users' problems. He provides high level strategic technical vision, analysis of requirements, identification of key abstractions and definition of the overall architecture.

Steve has spent over 25 years guiding the evolution of the core CityView product through numerous technology generations and architectures. In 2002, CityView was the world-wide winner of the Microsoft Certified Partner Awards in the packaged application category.

Steve holds a Bachelor of Science in Electronic Engineering from the University of Natal, South Africa.