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VP of PS

CityView, a leader in community development and permitting software for local government organizations, is on the lookout for an accomplished individual to assume the crucial position of vice president of professional services.

The impact you'll make

As the V.P. of professional services, you will be at the helm of delivering top-notch solutions to CityView customers. Working closely with the executive vice president and a dynamic executive team, your responsibilities will encompass a broad spectrum of tasks, all aimed at ensuring an exceptional customer experience.

Strategic management of the professional services team

  • Day-to-day oversight of PS team resources, ensuring high levels of service
  • Establishing and monitoring clear, measurable objectives for the PS team, providing coaching and discipline as necessary
  • Tracking and analyzing utilization and billability, presenting regular reports to the executive management team
  • Providing rolling 12-month revenue and cost forecasts

Operational excellence

  • Conducting performance reviews and managing departmental structure, including hiring and terminations
  • Proactively managing customer communication and issue resolution, ensuring contractual obligations are met
  • Planning and scheduling departmental activities to ensure adequate project staffing
  • Overseeing change orders on projects and directly engaging in selling services back to the base

Process improvement and relationship building

  • Maintaining, adjusting and improving implementation methodologies
  • Identifying and implementing new processes as needed
  • Developing and strengthening relationships with customers, especially those facing challenges
  • Presenting financial, project and customer-related information to senior management

Qualifications and what we're looking for

To excel in this role, CityView is seeking candidates with a specific set of qualifications and attributes:

  • 5+ years of direct management experience in professional services
  • 10+ years of experience in a professional services organization
  • Proven competency with P&L, OPEX and revenue forecasting
  • Demonstrated ability to motivate teams and enhance performance
  • Experience managing teams of 25 people or more in a remote environment
  • Project management understanding specific to large software implementations
  • Strong knowledge of Microsoft Office, including MS Excel and MS Project
  • Excellent oral and written communication skills, including financial literacy
  • Post-secondary degree in technology or business management

What would make you stand out

  • High motivation, results-oriented mindset and effective time management in the face of competing priorities
  • Knowledge of enterprise, business-critical, software/database applications
  • Experience with local government business processes is considered an asset

What we offer

  • CityView is committed to providing a comprehensive package for its V.P. of professional services:
  • Comprehensive medical, dental and vision benefits
  • Competitive compensation package with stock option ownership
  • Opportunities for professional growth
  • Flexible work options

Joining CityView as the Vice President of Professional Services is not just a job; it's a chance to shape the future of community development and play a pivotal role in driving success for both the organization and our customers. If you're a seasoned professional with a passion for leadership, innovation and customer satisfaction, CityView is ready to welcome you into a dynamic and rewarding environment. Apply now and be a part of a legacy that's been shaping communities for over four decades.