Training FAQ

How and when will I be trained?
CityView Training can be conducted on your site, via e-meetings or in our own training lab depending on the content of the course. The majority of courses are conducted at your site with only your staff in attendance. Regional courses are also scheduled where the training subject matter is generic enough to include attendees from different jurisdictions. The class size is normally between two and ten people, depending on the subject matter. Training can occur when you purchase CityView PreBuilts or CityView Application Builder, after a new release of the software, when you hire new staff, or whenever you think it's time for a "refesher."

Who would benefit from more training?
Continuous training is beneficial to everyone. Studies have shown that training provides:

• Increased employee motivation, satisfaction, and morale
• Increased efficiency
• Reduction in employee turnover
• Reduced costs
• Increased innovation in strategies and products
• Improved customer satisfaction

How is CityView Training different?
The trainer's aim is to make the course an interesting and engaging experience for students. We have a team of trainers chosen for their skill as facilitators, trainers, coaches and computer specialists. They have a wealth of experience as adult educators backed by a depth of knowledge, developed over many years, working as Programmers, Designers, DBAs, and GIS or Systems Analysts. What this means is that, although they are primarily trainers, they can offer practical experience and understand the challenges of technology.

As experienced trainers they are able to discuss complex issues in a clear and concise manner with a variety of audiences to ensure learning needs are met. The trainers can deal with the diverse mix of talent that is inherent in any training course. All trainers have considerable experience teaching both large groups of students and training in one-on-one situations.