Municipal Software welcomes the City of Miami as new client.
Victoria, British Columbia, July 8, 2004
Municipal Software Corporation, the developer of local government business process automation software, CityView, and a wholly owned subsidiary of Municipal Solutions Group, Inc. (TSX-V:MSM), is proud to announce that the City of Miami, FL has purchased CityView to automate their Land Use Compliance and Code Enforcement business processes.
According to Peter Korinis, CIO of the City of Miami, "This new automation will provide numerous improvements to zoning, code enforcement, permitting, inspections, licenses and certifications, and urban planning activities."
Similar to many jurisdictions across North America, the City's business processes and legacy systems, some twenty years old, reflect "stovepipe" operations that focus on departmental processes rather than the end-to-end "customer" view. Data is often missing, redundant, or conflicting - making customer service slow, manual, and error-prone. According to Korinis, "Once business processes are redesigned, the improved 'best practices' will be automated in CityView. CityView was unanimously selected by the staff users and IT after reviewing numerous integrated land management systems, seeing the system in operation, and consulting with several cities using the product. The software allows streamlined business workflows to be automated modularly to shorten the system development time."
The City of Miami's system will operate in an integrated fashion with the new Enterprise Resource Planning (ERP) system for billing and fee collection, the 311 Citizen Service system for fulfillment of citizen complaints, and an upgraded geographic information system (GIS) for integrated data-geography analysis and display.
According to Municipal Software Corporation President and CEO Robert Bennett, "One of the things that Miami really understands is CityView's flexibility in creating a solution that can mirror their specific requirements, and can evolve with the City over time. They have invested significant time in reviewing their own business processes and various sources of data, and it is key that they can drive the implementation of the software, and not the other way around."
