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Leadership

Meet CityView's Executive Team

Sean Higgins
Executive Vice President

As the Executive Vice President, Sean is accountable to CityView meeting its goals of delivering a superior customer experience, while ensuring growth, sustainability and ongoing profitability of the business. Together with the leadership team, Sean’s focus is on delivering exceptional business solutions to our customer base as well as expanding market share.

Sean has been with CityView since 2004, serving many roles including Vice President of Sales and Marketing, Regional Sales Director, and also leading several customer implementations in the role of Business Analyst. Sean has 15 years of experience in technology sales and a Master of Science in Agriculture (CUM LAUDE) from the University of Natal, South Africa.

Susan McCormick Twitter
Vice President of Business Operations, Research & Development

As Vice President of Business Operations, Susan is responsible for overseeing the operations of the business. Susan directs the leaders of Professional Services, Support and Product Development by managing and measuring their operational performance and implementing strategies in support of our mandate to provide best-of-breed solutions to local governments across North America.

Susan has more than 20 years of experience creating software solutions for government agencies in the areas of permitting, enforcement, and land management. Since joining CityView in 2005, Susan has held a number of influential roles, including Executive Vice President and Vice President of R&D. She received her Bachelors of Science, with Honours in Computer Science, from Dalhousie University in Halifax, NS.

Doug Thorsteinson
Vice President of Professional Services

Doug comes to CityView with more than 25 years of experience in senior management. Throughout his career he has held positions as Sales Manager/General Manager for an aquaculture company, developed and initiated new business strategies as Vice President of Operations for a seafood distribution company, and was the Director of Sales and Marketing for a software development company specializing in aviation scheduling and pilot training. Doug has a passion for learning and is motivated by challenge. He is recognized as a team builder, problem solver and mentor.

Dale Peters
Director of Customer Success

Dale joins CityView as Director, Customer Success with several years of experience in the very customer-centric software support and real estate industry, over which time he established himself as a trusted resource for customers through listening and truly being the customers’ advocate. Dale’s previous experience was with P2 Energy Solutions as Manager, Global Customer Support for land management and operations software, with more than 10 years of experience in software customer support roles.  In 2007 Dale was honored to receive the Alberta Premiers “Gold” Award of Excellence for his contributions to a three year project entitled “Bringing Land Sales and Postings to the World Wide Web.”

Dale feels that his “measure of success is the customers success” and is looking forward to providing the best possible customer experience for all of our CityView and BluePrince customers.

Steve Graham
Technical Architect

Steve is an accomplished technical architect with over thirty years of experience developing software for a range of platforms and technologies. With a strong technical background, Steve’s focus has been to provide solutions that solve user’s real needs. He provides high level strategic technical vision, analysis of requirements, identification of key abstractions and definition of the overall architecture.

Steve has spent over 20 years guiding the evolution of the core CityView product through numerous technology generations and architectures. In 2002, CityView was the world-wide winner of the Microsoft Certified Partner Awards in the Packaged Application category. Steve received his Engineering degree from the University of Natal, South Africa.