Municipal Software Corporation, a leading provider of e-government software for business processes in local government, has a mid-level vacancy for a Software Support Analyst for our flagship CityView software. The individual in this role will work in a tightly-knit team environment to take ownership of Customer issues from start to resolution. The ideal candidate will be an energetic, positive person who enjoys helping people solve technical problems. Past experience supporting software and excellent communication skills are required. SQL database experience and an understanding of business processes and/or local government practices are assets. We offer a very competitive base salary, excellent performance bonus plan and comprehensive benefits package.

Responsibilities include:

• Prioritize, investigate, and resolve Customer incidents relating to CityView software, custom applications and supporting technologies
• Provide an outstanding Customer experience with a positive attitude
• Work with project teams to install and deliver solutions
• Support of internal staff, on CityView related issues
• Contribute to the product development cycle with ideas and product improvements
• Create and maintain documentation including FAQs, technical documentation and Incident/resolution information
• Working a variety of shifts; Support hours are from 5:30am PT to 5:30pm PT and we have a morning and afternoon shift

Qualifications

• Diploma or degree in an IT-related field and 1+ years of software industry / IT experience; or, 3+ years of software industry / IT experience
• Prefer Level 2 Help Desk, Desktop or Technical Support experience
• Experience with database technologies and applications
• Demonstrated ability to troubleshoot software applications and common IT networks and technologies

Desired experience

• MS SQL, MS Access, Oracle, IIS, .Net, ESRI GIS tools, web services
• SQL programming
• LDAP / Active Directory
• IT network infrastructure (e.g. Windows Servers, TCP/IP)
• Change management
• Understanding of local government operations

Personal Qualities

• Strong time management skills
• Truly excellent communication skills (verbal and written)
• Adaptable, flexible, do what it takes to get the job done
• Self starter who enjoys digging in to complex technical issues
• Team player who is able to work independently but efficiently involves team members as necessary in resolving problems
• Demonstrated ability to understand Customer perspectives and meet Customer expectations

If the Vancouver Island and Victoria lifestyle is for you and you have what it takes to be part of our talented team, we want to hear from you. Please email your cover letter, resume, and three work related references in confidence to Careers@MunicipalSoftware.com. For further information, about Municipal Software and our solutions, please visit our web site at www.MunicipalSoftware.com.